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My conversation with Redbox Customer Service about the cost of a Redbox machine

Once you visit https://redbox.custhelp.com/app/ask in order to find out more information about getting a Redbox machine, here’s the information I received — which doesn’t include any pricing information, because I believe it varies from store to store:

chat_agent.png Redbox Customer Service: Hi my name is Redbox Customer Service, please give me one moment while I review your question.

chat_agent.png Redbox Customer Service: Thank you for waiting, store owner.

chat_agent.png Redbox Customer Service: We appreciate your interest in Redbox

chat_agent.png Redbox Customer Service: Redbox doesn’t franchise its boxes. All Redbox locations nationwide are owned and operated by Redbox Automated Retail.

 

chat_agent.png Redbox Customer Service: Redbox does accept applications for boxes to be installed at your place of business.

chat_agent.png Redbox Customer Service: I have some information for you to fill in and I can go ahead and submit the form for you today. Please provide the following information:

chat_agent.png Redbox Customer Service: Name:

Email address:

State:

ZIP code:

Location type:

Average daily traffic (transactions):

 

chat_enduser_message.png store owner : Thank you so much

chat_enduser_message.png store owner : When I submit that information, isn’t there a fee or money order I need to pay prior to having the machine delivered?

chat_agent.png Redbox Customer Service: All am can do is send in the information. Once that department reviews your information, they will contact you

chat_enduser_message.png store owner : Once I complete the contract agreement — don’t I need to submit a money order with that? I am trying to gauge the amount or range that needs to be paid prior to my application for a Redbox. Thanks…

chat_enduser_message.png store owner : Is there someone in the department that can give me a range of costs prior to my submitting the information?

chat_enduser_message.png store owner : Does the cost of the fee vary by store?

chat_agent.png Redbox Customer Service: If  you can provide this information, I would be happy to submit it for you today

chat_agent.png Redbox Customer Service: I do not have any cost information

chat_agent.png Redbox Customer Service: Once they review your information, they will provide any other information at that time

chat_agent.png Redbox Customer Service: If you would like, I would be happy to send this information in an email

chat_agent.png Redbox Customer Service: Then you can just hit reply and send the information back

chat_enduser_message.png store owner : Okay, thank you!

chat_agent.png Redbox Customer Service: I w ill go ahead and send it right away

chat_agent.png Redbox Customer Service: Is there anything else I can help you with today?

chat_enduser_message.png store owner : I guess that’s it. Have a great day!

chat_agent.png Redbox Customer Service: You are welcome,  store owner ! Thank you for chatting with Redbox and have a Nice Day!

chat_alert.png Redbox Customer Service has disconnected.

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